Terms of Service

 

Shipping & Delivery

JEC recommends and default shipping method as,

  • UPS Ground (fully insured) for USA orders (within U.S.A. exclude Hawaii and Alaska) *,
  • UPS or USPS Express Mail for International orders (fully insured) (outside U.S.A. include Hawaii and Alaska) *

*Or otherwise specified by the customers.

Most in-stock items will be shipped out within 3 - 5 business days (7 business days for high volume order). Any order including Fabric Related Order will be shipped out within 15 business days. If you want us to dispatch your parcel earlier than regular shipping date you need to update your order by indicating as rush order, additional $10 charge per transferred design will be added. All items purchased from JEC are made pursuant to a shipment contract with each carrier. This means that the risk of loss, damage, and delay for such items pass to you upon our delivery to the carrier. JEC recommends all customes to fully insure (with additional charge) your order. Each order will be shipped separately—one order, one shipment. “Add-ons,” combining multiple orders, etc., lead to confusion, delay, and errors. All information must be provided upfront such as order related, shipping & billing address, and payment information in order for JEC  to begin processing order.  The shipping date is subject to change when inquires are needed.

Shipping Method

JEC strongly recommends that all customers to choose the appropriate shipping method and also insure the full value of your content since all items purchased from JEC are made pursuant to a shipment contract with each carrier. This means that the risks of loss, damage, return and/or delay for such items will be on the shoulders of the shipping company.

However, we are glad to announce that the international package is fully insured and partly covered for domestic now. Although, USPS expected delivery date for international shipment varies by destination. For time sensitive orders, UPS is recommended.

 International Customers – Outside USA including Hawaii and Alaska:*

1. UPS Worldwide Express: 

  • Default to all high volume customers (over $400 content value) or otherwise you specified different shipping method; 
  • Guaranteed delivery speed 2-5 business days: customizable to your need;
  • Tracking capability is available
  • Fully insured

 2. USPS Express Mail International: 

  • Expected delivery (not guaranteed) : 3-5 business days to most of EU, AUS, NZ custom;
  • Tracking capability is available
  • Fully Insured
  • Default to all international customers equal or less than $400 content value or otherwise you specified different shipping method; 

 3. USPS Priority Mail International: 

  • Expected delivery (not guaranteed): 6-10 business days to most of EU, AUS, NZ custom;
  • Tracking capability is available.
  • Fully Insured

 4. USPS Priority Mail Flat Rate International: 

  • Expected delivery (not guaranteed): 6-10 business days to most of EU, AUS, NZ custom;
  • Tracking may or may not be available depending on the destination
  • If your order does not qualify for the Flat Rate, it is automatically altered to Priority Mail.
  • Fully Insured

5. First-Class Mail International:

  • Tracking availablity depends upon destination
  • Up to $500 insurance coverage

 If you let JEC Staff know your default shipping method, it will make your future orders more smoothly. All items purchased from JEC are made pursuant to a shipment contract with each carrier. This means that the risks of loss, damage, return and/or delay for such items will be on the shoulders of the shipping company.

 USA Customers (except for Hawaii and Alaska): *

1. UPS Ground with full insurance: 

  • Guaranteed delivery: 3-5 business days;
  • Tracking capability is available
  • Fully insured
  • Default to all USA customers or otherwise you specified different shipping method.

2. USPS Priority Mail: 

  • Tracking capability is available
  • Includes up to $50 insurance coverage

3. USPS Priority Mail Flat Rate: 

  • Tracking capability is available.
  • Includes up to $50 insurance coverage.
  • If your order does not qualify for the Flat Rate, it is automatically altered to Priority mail.

4. First-Class Mail:

  • Tracking capability is available.
  • No insurance coverage

5. Media Mail Parcel:

  • Only for media such as publication and CD-ROM
  • Tracking capability is not available
  • No insurance coverage

If you let JEC Staff know your default shipping method, it will make your future orders more smoothly. All items purchased from JEC are made pursuant to a shipment contract with each carrier. This means that the risks of loss, damage, return and/or delay for such items will be on the shoulders of the shipping company.

* USPS and UPS policy may change without any notice. For most updated information, please visit www.usps.com or www.ups.com.

If you are picking up at the items at JEC class or at JEC, we will ask you to sign if the quantity and quality is right. Please verify the quantity and quality of the products before giving a signature on JEC Packing Slip. JEC will not be responsible for the package after the sign is given. If someone is picking up on your behalf, make sure you ask your authorized person to verify the quantity and quality of the products before giving a signature. JEC will not be responsible after your package was released to you or your authorized person.

Privacy & Security

We will never give customer information to third-party companies. Our store is protected with certified SSL. For more details about our privacy policy, please visit here.

Returns & Replacements

Under no circumstances, JEC will accept returns without prior notification. And the product should be returned to JEC within 30 days from the invoiced date. After 30 days, 25 % restocking fee will apply. JEC products should be returned in the original packaging, in new and saleable condition for full refund. Returns/Cancellations will not be accepted for special/customized orders such as Customized Phase Fabric, Non-Phase Fabric, Wish List Fabric and etc. JEC will refund your credit card, mail the refund check or offer store credit. Any additional shipping and handling fee of return or exchange of the product will be responsibility of the customers. Products purchased that are downloadable are NOT refundable. After your signature is given on the acceptance form for JEC pickup, we will not be responsible for the return or refund under any circumstances. 

Refund and Cancellation Policy for Class Tuition

A tuition refund minus $50.00 processing fee will be given for cancellations only if cancellation of a class is made 5 business days before the first day of the class. Japanese Embroidery Center reserves the right to cancel a class due to insufficient enrollment. Full refund (excluding any membership fees) will be provided in the event of a class is cancelled by Japanese Embroidery Center.

Payment, Pricing & Promotions

JEC accepts Visa, Master Card, American Express and Discover for all orders. Check and Cash are accepted in-store-only (all in U.S. currency). JEC will dispatch orders after we confirm the full payment.

After online order is submitted, full amount will be charged within 3 business days as there are chance of capture error from your credit card company. For orders via phone, fax, email will be charged upon shipment.

Order Procedure for Wish List Design

  • First, please contact JEC customer support for availability and submit your Fabric Order Form.

  • JEC will make and send an invoice with the total amount. Please pay only the non-refundable $100 deposit per pieces/design at this time.

  • Your name will be on the wish list after you submit the deposit. JEC will process the order when 5 people (or orders) are on the wish list.  It generally takes 2-3 months for fabric to arrive after JEC actually processes the order. 

  • When the fabric arrives, JEC will process the transfer.

  • JEC will notify you of the balance due and shipping and handling when your order is ready to dispatch. JEC will dispatch your package when the balance plus shipping and handling is paid in full. Returns/Cancellations will not be accepted for special/customized orders such as Wish List Designs.

About Downloadable Products

*Do not download the file (URLLink.acsm) to your mobile device directly. AFTER you generated the eBook through Adobe Digital Editions installed on PC or MAC, you will then become able to  transfer the eBook to your mobile device. URLLink.acsm is like a ticket to download PDF to your computer.

JEC pricing, product, and policies may change without any notice.  If you have any questions about your order, please contact our customer support at

+1-770-390-0617 or contact us.

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